Returns & Exchanges

At The Jerky, we stand behind the quality of our premium snacks and offer a 30-day satisfaction guarantee on all unopened products. Due to the perishable nature of our food items, we cannot accept returns on opened packages unless there is a confirmed quality defect.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a photo of the items you wish to return.

2

Receive Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific shipping address for our warehouse.

3

Pack and Ship

Securely pack the unopened jerky in its original packaging and include your RMA slip inside the box before shipping it back to us.

4

Refund Processing

After our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing